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admin

46 Posts

Posted - 16 April 2013 :  08:10:09  Show Profile
When I try to submit to HMRC I get this error?

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Authentication Failure. The supplied user credentials failed
validation for the requested service.[/quote]

admin

46 Posts

Posted - 16 April 2013 :  08:23:57  Show Profile
Make sure you are entering the correct information for your "HMRC Office Number" and "Employer PAYE Reference".

For example, if your Employer’s "PAYE reference" is 123/A246, your "HMRC Office Number" is 123 and your "Employer PAYE Reference" is A246.

You will also have to make sure you update the "Emp Ref" Tab in any failed submission, because the information has already been saved against that submission.

Any new submissions after amending you employer credentials in the main "My Employer Details & Submissions" Tab will pick up the corrected credentials.

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